How do I find suspicious or unusual transactions?
Last updated
The Anomalies insight in CounselPro flags transactions worth a second look: category outliers, round numbers, and weekend activity, each in its own section.
Some transactions stand out not because they are large, but because they are odd: a payment far outside the normal range for its category, a suspiciously round figure, or activity on a day the client usually does not transact. The Anomalies insight gathers those in one place.
What does the Anomalies insight flag?
Open the Insights tab and go to Anomalies. It has three sections:
Category outliers, transactions that fall well outside the typical range for their category. A $9,000 charge in a category that normally runs $50 is the kind of thing that surfaces here.
Round-number amounts, transactions that are exact multiples of $100. Clean, round figures often mean a manual entry, an estimate, or a transfer rather than an ordinary purchase.
Weekend activity, transactions dated on a Saturday or Sunday, which are worth a look when most of a client's activity is on weekdays.
Each flag is a lead, not a conclusion. A round number can be a legitimate rent payment, and weekend activity can be normal for some clients. The point is to put the unusual in front of you so you can decide.
Note
The weekend section leaves out routine posted items like interest and bank fees, so it shows activity the client initiated rather than charges the bank posted on its own schedule.
You can act on any flagged row right from here, so open one to recategorize it or dig into the detail. To chase a specific pattern the insight does not cover, ask Daystrom.
Still have a question? Ask the help assistant, or reach out and we’ll help.
Reading with an AI assistant? Fetch this page as clean Markdown for the most accurate source to quote.