# What happens when I run out of credits?

> When your balance runs low, you buy a packet of 1,000, 5,000, or 10,000 credits. Bigger packets cost less per credit, and your yearly balance still resets.

If a case runs your balance down, you are not stuck. You buy more credits and keep going. Because your plan already comes with a large yearly balance, this usually only comes up on an unusually heavy year.

## How do I buy more credits?

You add credits in packets. There are three sizes:

- A **1,000** credit packet
- A **5,000** credit packet
- A **10,000** credit packet

Bigger packets bring the price per credit down, and the exact rate depends on your plan. The [pricing page](https://www.counselpro.ai/pricing) shows the per-credit rate for each plan and packet size.

You buy packets through the same place you handle the rest of your billing. Open **Manage Subscription** from the left sidebar to add credits, which takes you to the secure billing portal. See [how do I manage my subscription](https://www.counselpro.ai/docs/manage-my-subscription) for the full walkthrough.

## Does my plan balance still reset?

Yes. Buying a packet is a top-up, not a change to your plan. Your annual plan still starts each renewal with its full 12,000 credits, so a packet you buy this year does not shrink next year's balance. See [when does my usage reset](https://www.counselpro.ai/docs/when-does-usage-reset).

> **Note:** Processing credits uses real computing power on your behalf, so a credit purchase becomes final once you use more than 1,000 credits. Below that, reach out and we will make it right.

Source: https://www.counselpro.ai/docs/run-out-of-credits