# How do I review and fix a cycle that doesn't reconcile?

> Click Review & fix on a flagged cycle to open it beside the statement PDF. Remove duplicate rows, add missing ones, or fix a balance; the gap updates live.

When a cycle [needs review](https://www.counselpro.ai/docs/category/reconciliation), you fix it in a workspace that puts the numbers next to the source. Click **Review & fix** on the flagged cycle to open it.

## The review workspace

The workspace fills the screen and splits in two:

- **Left: the statement PDF**, opened to that cycle's pages with the relevant page range highlighted, so you are always looking at the source.
- **Right: the editable rows**, one table per account, with the beginning balance, the transactions, and the ending balance. The header shows how far off the cycle is and its current verdict.

Click any transaction's date to jump the PDF to the page it came from. That is the fastest way to confirm a row against the printed statement.

> _Screen: The Review & fix workspace: the statement PDF on the left, the cycle's editable rows on the right, with the beginning and ending balances you can correct._

## The fixes you can make

Most off cycles come down to one of three things. You have a tool for each:

- **Remove a duplicate or wrong row.** If a charge or deposit was counted twice, click the trash icon on that row to take it out. Removed rows tuck into a "Show removed" list, so you can restore one if you pull the wrong one.
- **Add a missing transaction.** If the statement lists a row that is not in the table, use the add-row line at the bottom of that account. Enter the date, a description, and the amount, then click the plus button.
- **Correct a beginning or ending balance.** If a balance was mis-keyed, click the **Begin** or **End** figure and type the right number. An account you have hand-edited gets an "edited" tag so you can see what you changed. The **Net** column is the sum of the rows and updates on its own.

Each edit saves as you make it. There is no confirmation pop-up, so work carefully. If you remove the wrong row, restore it from the "Show removed" list.

## Watch the gap close

After every change, CounselPro re-adds the numbers and updates the gap in place. You do not need to refresh. When the beginning balance, the rows, and the ending balance finally agree, the account reads **Balanced** and the cycle flips to **Reconciled**.

## When a statement can't balance on its own

Some statements never tie out for a good reason. A pass-through account might print a $0 balance while real money moved through it, so the rows can never sum to the printed figure.

For cases like that, mark it reconciled by hand:

- **Inside the cycle,** use **Mark as reconciled** in the workspace header. If you change your mind, **Revert to engine verdict** puts the automatic result back.
- **For a whole statement,** use **Mark all reconciled** on its card in the overview, with **Revert** to undo.

Use this only when you have confirmed the cycle is right and simply cannot be auto-balanced. It records your judgment that the cycle is settled.

Reconciliation is part of the Premier plan and every single project, so the review and mark-reconciled tools appear only on plans that include it. For the concept behind it, see [what reconciliation does](https://www.counselpro.ai/docs/category/reconciliation).

> **Note:** The review and mark-reconciled tools are part of reconciliation, which is on the Premier plan and every single project, so they appear only on plans that include it.

Source: https://www.counselpro.ai/docs/review-and-fix-a-cycle