# Why is my plan inactive?

> A "Your plan is inactive" screen means you have no active plan right now. Pick a plan, agree to the terms, and click Activate plan to get back into the app.

If CounselPro shows **Your plan is inactive** and blocks you from the app, it means there is no active plan on your account at the moment. This usually happens when a subscription lapses, gets canceled, or a payment does not go through.

## How do I reactivate my plan?

The inactive screen has everything you need to get back in:

1. Open the **Plan** dropdown and choose the plan you want.
2. Check the box to agree to the Terms and Conditions.
3. Click **Activate plan**.

> _Screen: The "Your plan is inactive" screen. Pick a plan, agree to the terms, then click Activate plan to reactivate and get back into CounselPro._

Clicking Activate plan sends you to checkout to confirm payment. Once that goes through, you land back in the app with your projects and data exactly where you left them.

## Why did this happen?

A plan goes inactive for a few ordinary reasons:

- The card on file was declined or expired, so a renewal did not process.
- The subscription reached the end of its term without renewing.
- Someone at your firm canceled the plan.

If you would rather fix the payment method than pick a plan here, an account owner can open the billing portal instead. See [how do I manage my subscription](https://www.counselpro.ai/docs/manage-my-subscription).

> **Note:** Reactivating does not touch your projects. Your cases, statements, and analysis are all still there waiting for you.

Source: https://www.counselpro.ai/docs/plan-inactive